Refund Policy

KKKLexpress.com always strive to improve and enhance our service with the aim to provide the best online booking experience to our customers. With our newly added refundable ticket feature, you can now have more flexibility and ease when you book your ticket online on KKKLexpress.com!

Refund Terms & Conditions For KKKL Online Ticket which bought from kkklexpress.com only

**Kindly be aware that only tickets purchased directly from the website kkklexpress.com are eligible for refund based on term and condition below from 1st July 2023 onwards.

1) This Refund Policy shall only be applicable for selected operators with its terms. Please refer to Operators’ Refund Policy.

2) Upon cancellation, the discount code redeemed in the booking will not be returned in any form of amount.

3) Once the cancellation is confirmed, the particular booking record will be removed from customer’s booking history and the cancellation is irreversible.

4) Ticket(s) collected or exchanged at the counter cannot be cancelled or refunded.

5) The refund amount will be based on the Refundable Amount that is stated in the Refund Policy, maximum capped at the payable amount for the ticket price or whichever lower.

6) All refunds will be refunded back via the payment method stated on the refund confirmation email within 14 business days.

7) Cancellation fee may apply to selected operators.

8) The management of KKKLexpress.com reserves the right to change the terms and conditions of this Refund Policy without prior notice.

Operators’ Refund Policy

This Refund Policy only applies on online ticket booking which price less than RM40 made from the KKKLexpress.com and KKKL express Malaysia trip :

Operator Period Refundable Amount*
KKKL Express 3 days (72 hours) before departure 80%
2 days (48 hours) before departure 70%
1 day (24 hours) before departure 50%
Less than 1 day (24 hours) before departure 0%

* Refundable amount of the ticket price

This Refund Policy only applies on online ticket booking which price equal or over than RM40 made from the KKKLexpress.com and KKKL express Malaysia trip :

Operator Period Refundable Amount*
KKKL Express 7 days (168 hours) before departure 80%
5 days (120 hours) before departure 70%
3 day (72 hours) before departure 50%
Less than 3 day (72 hours) before departure 0%

* Refundable amount of the ticket price

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Updated on 4/7/2023.